Returns & Refund Policy
Return Policy
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Some products include a one-year warranty. Any applicable handling fee will be clearly stated where relevant.
Return Eligibility
To be eligible for a return, your item must be in the same condition as you received it:
• Unused
• With original tags
• In the original packaging
A receipt or proof of purchase is required.
How to Start a Return
To initiate a return, contact us at hello@vivatrend.no
If your return is approved, we will send you:
• A return shipping label (if applicable)
• Instructions on how and where to send your package
⚠️ Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
• The item is defective
• The item is damaged
• You received the wrong item
This allows us to evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to:
• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care items (such as beauty products)
• Hazardous materials, flammable liquids, or gases
Sale items and gift cards are non-refundable.
If you are unsure whether your item qualifies for return, please contact us before sending it back.
Exchanges
The fastest way to get the item you want:
1. Return the item you have
2. Once the return is approved, place a new order for the desired item
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days. It may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at hello@vivatrend.no
No restocking fees.
Our goal is to make every customer happy. If you have any questions, our support team is always here to help 💙
Contact Us
Email: hello@vivatrend.no