Returns & Refund Policy
We proudly ship worldwide, and this return policy applies to all customers, no matter where you live.
Return Policy
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition as you received it:
A receipt or proof of purchase is required.
How to Start a Return
To initiate a return, contact us at hello@vivatrend.no
If your return is approved, we will send you:
⚠️ Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
This allows us to evaluate the issue and resolve it as quickly as possible, wherever you're located.
Exceptions / Non-Returnable Items
For hygiene reasons, the following cannot be returned:
Sale items and gift cards are non-refundable.
If you are unsure whether your item qualifies for return, please contact us before sending it back.
Exchanges
The fastest way to get the size or style you want:
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days. It may take additional time for your bank or credit card provider to process and post the refund — this can vary slightly depending on your local bank.
If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at hello@vivatrend.no
No restocking fees, and no additional charges for returns regardless of your country.
Our goal is to make every customer happy, wherever in the world you're shopping from. If you have any questions, our support team is always here to help 💙
Contact Us
Email: hello@vivatrend.no